Chapin Luxury Furniture, Accessories and Design

RETURN POLICY + GENERAL GUARANTEE

ALL SALES FINAL

WE WANT YOU TO LOVE EVERYTHING YOU PURCHASE JUST AS MUCH AS WE LOVED SELECTING IT FOR OUR SHOWROOMS.

- NO REFUNDS OR EXCHANGES WITHOUT PRIOR WRITTEN CONSENT FROM MANAGEMENT.

- ANY FREIGHT AND/OR DELIVERY CHARGES WILL BE QUOTED AT TIME OF PURCHASE AND ARE SUBJECT TO CHANGE. DELIVERY CHARGES AND FULL TRANSACTION BALANCE MUST BE PAID BEFORE DELIVERY. 

- DAMAGED OR DEFECTIVE ITEMS WILL BE REPLACED AT OUR DISCRETION. IMPROPER CARE AND NEGLECTFUL USE OF ITEM ARE NOT COVERED UNDER ANY GUARANTEE AND VOID ALL WARRANTIES. DAMAGED ITEMS ON DELIVERY MUST BE NOTED AT TIME OF DELIVERY.

- IT IS THE BUYER'S RESPONSIBILITY TO ENSURE THE ITEM(S) WILL FIT IN THE INTENDED SPACE. OUR TEAM WILL NOT HANDLE/MOVE EXISTING ITEMS OR FURNITURE IN YOUR HOME UPON DELIVERY. AREA MUST BE CLEAR AND HAVE AMPLE ACCESS. OUR DELIVERY TEAM WILL USE DISCRETION WHEN MAKING DELIVERIES TO ENSURE IT IS SAFE TO DO SO.

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- ASSEMBLY IS NOT INCLUDED WITH DELIVERY. PLEASE CONTACT US FOR ASSEMBLY COSTS.

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- COWHIDE, FUR AND FEATHER PRODUCTS MUST BE CHECKED AND TREATED PERIODICALLY FOR INSECT DAMAGE, WE ARE NOT RESPONSIBLE FOR DAMAGE CAUSED BY INSECTS,

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- FABRICS, WOOLS AND LEATHERS PRODUCTS WILL ALL FADE WHEN PLACED IN DIRECT SUNLIGHT. WE ARE NOT RESPONSIBLE FOR BLEACHED ITEMS. AVOID UV EXPOSURE AS THIS WILL DEGRADE COLORS AND DYES.

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- MACHINE WASHABLE FABRICS MUST BE WASHED ACCORDING TO MANUFACTURER'S RECOMMENDATIONS. WE ARE NOT RESPONSIBLE FOR IMPROPER LAUNDERING.

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- SABRA SILK WILL FADE WITH SUN EXPOSURE AND TIME. THIS IS A DESIRED EFFECT AND WILL ONLY ADD CHARM AND HISTORICAL AUTHENTICITY TO THE PIECE. NEVER WET OR WASH SABRA ITEMS. BLOT SPILLS WITH A CLEAN, DRY CLOTH.